Home care intake runs on paper, and Compassus was the proof. Referral packets of 60 to 80 pages arrived across as many as 15 separate systems. A single queue, built with Commure, replaced all of it.
Referral processing drops below 10 minutes
Early 2026 is when Compassus switched on Commure Orchestrator, after six months of joint development. Processing that once took roughly an hour now finishes under 10 minutes, admissions climbed 6%, and missed referrals fell 22% in the states where the platform has operated longest, according to the two companies.
Referrals that arrive by fax, through payer portals, or over email all land in one place. From there, each patient is matched to an available clinician based on geography and clinical discipline. Referral and insurance details move across on their own, so intake staff stop re-keying the same information, and a shared status view tracks every case through intake.
Orchestrator went general in June
General availability for Orchestrator was announced in June 2026. Scheduling, consent forms, pre-visit information and insurance details can also be handled through Commure’s call center and digital intake agents.
Evan Kramer, who leads innovation and operational excellence at Compassus, framed the goal simply: getting patients home from the hospital and into care as soon as they are ready.
That pitch has fueled Commure’s growth. General Catalyst led a round for the company in May 2026. The $70M it brought in lifted total funding to $750M, with the post-money valuation set at $7B.
The referral problem is largely administrative, which is why it draws automation capital rather than diagnostics investment.
